Service Support

Erzheng Electric focuses on customer needs and provides a 360° comprehensive standard for products and services. We continuously seek solutions in areas such as R&D and design, management processes, market forecasting, logistics and distribution, and after-sales service. With a highly integrated team, a flexible yet orderly collaborative system, and professional technical support, we leverage meticulous communication and a sophisticated information system to deliver precise, maximally beneficial market analyses and holistic solutions to our clients. This ensures you enjoy comprehensive service guarantees throughout the entire process—from order selection and installation to commissioning and maintenance—eliminating any worries or concerns you might have.

The Customer Care Center for Key Accounts provides a 24/7 service hotline and online messaging platform. Our specialized team and experienced technicians are ready to promptly answer any of your questions. Our engineering and technical staff are on standby 24 hours a day, and we offer a rapid on-site response mechanism—arriving within 36 hours—to deliver efficient and professional service to you.

Service Hotline:0550-3083-005

Twenty-fourHourly Customer Demand Response

Thirty-sixHourly technicians arrive on site.

360°One-stop solution

Technical Consulting

On-site installation and commissioning

System Solution Design

On-site maintenance

Customer Training

Technical upgrade

24-month warranty period